I picked up my WinTab from the Plaisio service yesterday; I was informed that both the motherboard and the battery were replaced and I was glad to hear that. I did a quick check to see if the touch screen was responsive (it was, but the tablet was downgraded to Windows 8.1 in order to work) and went back home.

After I completed the install/set up of the operating system, I realized that I could not proceed with the activation of Windows, which should have taken place automatically. I kept receiving a message about the key used not being valid…as you can imagine, I never had any key as the tablet comes with Windows preloaded. I quickly checked online and found out that this is common after replacing a motherboard and a special procedure needs to take place by the manufacturer or service (e.g. see here and here).

Windows activation issue (Greek only, as Windows are not activated)
Windows activation issue (Greek only, as Windows are not activated)

I immediately contacted again the Plaisio service via email (always useful to have all communication in written form) and started working on workarounds; I reset the tablet to the defaults, went from zero again and installed all updates, tried some additional Windows updates…nada. I even tried to make use of the free upgrade to Windows 10 I was offered by the system, but it was not possible for me to go on without first activating Windows.

I received a response to my email later today; as I was afraid, I will have to visit the service point again (not really accessible from my house) in order for this special procedure to take place. In addition, I was informed that:

  • The tablet’s drivers are not available anywhere online, as they are included in the ISO file of the operating system (provided as-is by the manufacturer).
  • Windows 10 are not currently supported due to lack of proper drivers; they are currently under testing and I will be informed as soon as I can upgrade to Windows 10 (even though I guess that I will have missed Microsoft’s deadline for this).

This means that I will have to spare my tablet for some more days and hopefully receive it in a fully-working state. Fingers crossed!

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