I picked up my WinTab from the Plaisio service yesterday; I was informed that both the motherboard and the battery were replaced and I was glad to hear that. I did a quick check to see if the touch screen was responsive (it was, but the tablet was downgraded to Windows 8.1 in order to work) and went back home.
After I completed the install/set up of the operating system, I realized that I could not proceed with the activation of Windows, which should have taken place automatically. I kept receiving a message about the key used not being valid…as you can imagine, I never had any key as the tablet comes with Windows preloaded. I quickly checked online and found out that this is common after replacing a motherboard and a special procedure needs to take place by the manufacturer or service (e.g. see here and here).
I immediately contacted again the Plaisio service via email (always useful to have all communication in written form) and started working on workarounds; I reset the tablet to the defaults, went from zero again and installed all updates, tried some additional Windows updates…nada. I even tried to make use of the free upgrade to Windows 10 I was offered by the system, but it was not possible for me to go on without first activating Windows.
I received a response to my email later today; as I was afraid, I will have to visit the service point again (not really accessible from my house) in order for this special procedure to take place. In addition, I was informed that:
- The tablet’s drivers are not available anywhere online, as they are included in the ISO file of the operating system (provided as-is by the manufacturer).
- Windows 10 are not currently supported due to lack of proper drivers; they are currently under testing and I will be informed as soon as I can upgrade to Windows 10 (even though I guess that I will have missed Microsoft’s deadline for this).
This means that I will have to spare my tablet for some more days and hopefully receive it in a fully-working state. Fingers crossed!